Refund Policy

Refund Policy Last Updated: May 26, 2026

At PokéZachey, we are committed to providing a transparent and fair shopping experience for all customers. Because many of our products involve collectible items with condition‑sensitive value, our return policy is designed to protect both buyers and the integrity of the collectibles market.

Non Refundable Items (Strict No-Return Policy)

The following items cannot be returned or refunded under any circumstances:

Loose Pokémon Trading Card Game singles
Opened booster packs, tins, boxes, or any opened trading‑card products
Any item where the factory seal has been broken

Due to the collectible nature of trading cards and the risk of tampering, these items are final sale.

Returnable Items (30 Day Window)

Items that are not card‑specific may be returned within 30 days of delivery, provided they are unused, in original condition, and include all original packaging. Eligible categories include:

Bookbags and backpacks
Clothing and apparel
Books
Accessories
Other non‑card‑specific merchandise

Returns outside the 30‑day window will not be accepted.

Restocking Fee

All approved returns are subject to a 3% restocking fee, which will be deducted from the refund amount. This fee covers processing, inspection, and administrative handling.

Return Shipping Policy

Buyers are responsible for all return shipping costs. PokéZachey does not provide prepaid return labels. We recommend using a trackable shipping service to ensure safe delivery of your return.

Condition Requirements

To qualify for a refund on eligible items:

Items must be returned in original, unused condition
Packaging, tags, and accessories must be intact
Any signs of wear, damage, or alteration may result in denial of the return

Refund Process

Once your return is received and inspected, refunds will be issued to the original payment method minus the 3% restocking fee. Processing typically takes 3–5 business days after the return is approved.